Terms

Last updated 1 August 2026.

Part A - Using this website

1. Who we are

This site is operated by Draft Studio Digital (registration no. 202603205079 (AS0519539-H)), a business registered in Malaysia under the Registration of Businesses Act 1956 and trading as Draft Studio. We work remotely and do not run a public office; our registered address is on file with the Companies Commission of Malaysia (SSM) and is available on request. Contact contactus@draftstudio.digital.

2. Using the site

You may read this site and share links to it. You may not copy its text, illustrations or code for use elsewhere, present our work as your own, or attempt to interfere with the site or the server it runs on.

3. What is on it

Everything on this site - the words, the illustrations, the identity and the code - is owned by us or used with permission. Nothing here transfers any of it to you.

4. What this site is not

The pages describing our services set out what we typically do and how we typically work. They are an invitation to talk, not an offer capable of acceptance, and nothing on this site forms a contract by itself. Timings quoted publicly are typical durations, not promises made to you until they are in a quote with your name on it.

We keep the site accurate but do not warrant that it is error-free or continuously available.

Part B - How we work

These reflect what the rest of the site already promises. If they ever disagree, tell us - the promise on the page is the one you should be able to rely on.

5. Quoting and scope

We quote up front, in writing, for a defined scope. Fixed scope, fixed dates: your quote states what is included and the dates each stage is due, and you receive that dated plan at the start of the engagement.

If the scope changes - by your request or because something turns out to be larger than it looked - we tell you before doing the work, price it, and wait for your written approval. We do not bill for out-of-scope work you have not approved.

A quote is valid for 30 days from the date we send it.

6. Reviews and approval

Each deliverable includes two rounds of review, scheduled in the plan rather than open-ended. A round means you send consolidated feedback once; we make the changes.

Further rounds, or changes that reverse a decision already approved, are chargeable. We quote them as a fixed price before we start, the same way we quote the original work, so you always approve a number rather than an open meter.

If we do not hear from you on a deliverable within 10 working days, we may treat it as approved so that the schedule holds - we will tell you before we do.

7. Your responsibilities

We can only hit dates if the inputs arrive. You agree to:

• give us the content, access, brand assets and approvals the plan asks for, by the dates in it;
• name one person who can give decisions and approvals on your behalf;
• make sure you have the rights to anything you give us to use - copy, images, fonts, trade marks - and accept responsibility if you do not.

Where a delay in your inputs moves a date, the schedule moves with it. We will say so at the time rather than at the end.

8. Fees and payment

All fees are exclusive of SST and any other applicable taxes, which are added where they apply.

9. Ownership

Source files, ad accounts, domains and logins are yours from day one. That is the promise on our About page and it is the rule here too. We do not hold your assets hostage and we do not retain access to your accounts after an engagement ends unless you ask us to.

To be precise about the two edges:

• On full payment, all intellectual property in the deliverables we create for you passes to you, including source files.
• Before full payment, we own it and you have a licence to review it, not to publish it. This is the only leverage in this document and it exists so that ownership from day one is safe to offer at all.
• What we keep: our own pre-existing tools, templates, methods and know-how, plus any third-party assets that come under their own licence - fonts and stock are licensed to you, not assigned. We will always tell you which is which.

We may show the work in our portfolio and describe what we did, using figures only with your written approval. If you would rather we did not, say so and we will not.

10. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of an engagement is limited to the fees you have paid us under it in the 12 months before the claim, and we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of data, or indirect or consequential loss.

We are not responsible for results that depend on things outside our control - platform algorithm changes, ad-platform policy decisions, or the performance of your own product and sales process. We do not guarantee commercial outcomes, and nothing on our website should be read as guaranteeing one.

11. Confidentiality

Each of us will keep the other’s confidential information confidential and use it only for the engagement. This survives the engagement ending. It does not cover information that is already public, that you or we already had, or that we are required to disclose by law.

12. Pausing and cancelling

You may cancel at any time, in writing. You pay for work completed and work irrevocably committed up to that point; the deposit is non-refundable, because it holds a slot we have turned other work away for.

If a project pauses at your end for more than 30 days, we may treat it as cancelled on the same basis, or requote to restart it. We will always ask first.

We may cancel if fees are more than 30 days overdue, or if we are asked to do something unlawful or dishonest. In either case you receive everything paid for to that point.

Retainers run monthly and either of us may end them with 30 days’ written notice.

13. Replies and availability

We reply to messages within one working day, which is the commitment on our site. Working days are Monday to Friday, excluding Malaysian public holidays.

We do not keep fixed office hours. We work flexibly, so a reply may reach you early, late or at a weekend. What we commit to is the one working day, not a particular time of day - and equally, a message sent to us outside conventional hours is not treated as urgent simply because we happened to be working.

That is a service commitment, not a support guarantee. It does not cover emergencies or out-of-hours cover unless a separate agreement says so.

14. General

• The whole agreement. The quote, the plan and these terms are the agreement. If the quote and these terms conflict, the quote wins.
• Changes. Changes to an agreed engagement need to be in writing and agreed by both of us.
• Assignment. Neither of us can assign the agreement without the other’s consent, not to be unreasonably withheld.
• Subcontracting. We may use trusted specialists, and we remain responsible for their work. Your engagement is with us.
• Severability. If a clause is unenforceable, the rest stands.
• Governing law. These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction.
• If you are a business outside Malaysia, that choice of law and forum still stands and we will say so before you sign rather than after. We work with clients in the EU and the UK on this basis. What it does not touch is your data protection rights, which follow you regardless of which law governs this contract - see the privacy policy, §11.

15. Questions

If anything here is unclear or does not fit how you want to work, tell us before you sign. We would rather change a clause than argue about it later.